You have 7 days to return the item once you have received your order.
If you received your order more than 7 days ago, we can’t return
the item :(
Items should of course be unopened and unused :)
We’re unable to exchange items with broken seals, opened packaging, sharpened pencils etc. so leave it in it’s original packaging and you’re good to go.
Customers are responsible for shipping costs for returns.
(Unless it was our fault)
If you’re nearby in Fountain Square or in Indianapolis, come on down and we’ll do it on the spot!
It’s a flat rate of $15. You’ll receive a return label with our address from UPS which you are required to send back within 7 days.
Once the item arrives back with us, we will either mail back the correct item, refund you OR send you a voucher code to use on your next order :)
If we messed up and are total idiots, we will fix this ASAP.
If items are damaged / incorrect, we’ll have them collected from you and returned as fast as we can - as long as you’ve contacted us within 7 days of receiving your order.
Please contact firstname.lastname@example.org and include your name, order number as well as any images of damaged / incorrect items and we’ll get back to you as soon as possible.
Alternatively, you can call us 317-602-4739 (Tues-Fri, 10-6pm)
Once we’ve received your returned package, we’ll take a quick look to make sure everything’s in good order.
If you’ve requested a refund, we’ll either credit the amount back to your original method of payment or send you a voucher code to use for your next purchase!
The timeframe for refunds will depend on your credit issuer’s policies.
We do not issue refunds if you have listed the incorrect address on your order and a package has been returned to us.
We will contact you if this happens, however you will be liable to pay for shipping (again) to have it sent out to the correct address.